Welcome to the iVamp support centre. iVamp is a professional energy monitoring application for Windows, macOS, iOS and Android that lets you visualise and manage the power use of any circuit. If you have a question, need help getting set up, or have run into a problem, we're here to help.
The quickest way to reach us is through our online form — you can send a question, report a bug, or request a feature and it goes straight to our team. We aim to respond within 1–2 business days.
Prefer email? Support & technical help: support@ivamp.co.uk
General enquiries: enquiries@ivamp.co.uk
When contacting us, it helps to include the device you are using (Windows, macOS, iOS or Android), the app version, and a short description of the issue so we can assist you as quickly as possible.
iVamp works with compatible Shelly energy monitoring devices and runs stand-alone, without any cloud reliance. To begin:
Open the app, go to the device or settings screen, and follow the on-screen prompts to add your Shelly device. The app will guide you through connecting to it on your local network.
Make sure your device and the device running iVamp are on the same local network, that the Shelly device is powered on, and that the app has permission to access your local network. Restarting the app and the device usually resolves connection issues. If it persists, email support@ivamp.co.uk.
No. iVamp is designed to work stand-alone on your local network without cloud reliance. An internet connection may only be used for licence validation and updates.
iVamp is available for Windows, macOS, iOS and Android.
We welcome your feedback. Use our Contact & feedback form and choose “Bug report” or “Feature request” — for bugs it'll prompt you for your device type and app version so we can help faster.
iVamp is built with privacy in mind. For full details on what information is processed and your rights, please see our Privacy Policy.
For any questions not covered here, please contact support@ivamp.co.uk and a member of our team will be happy to help.